Shipping & Returns

Shipping & Returns within Europe 

We offer shipping and returns of our products to our customers based in EU free of charge for orders above 60€. For orders below 60€ there is a corresponding shipping fee that will be displayed at the check out. For orders below 60€, the return fee has to be covered by the customer.

Shipping area

The delivery of our articles can currently be made to all European countries. Currently, we are not shipping to the USA or Canada.

Shipping time

Your order will be shipped no later than the following working day. Shipping time takes 3-5 days within EU, and 7-10 days outside of EU. If you have any questions regarding your order, please contact us at info@scarfdesigners.com for information. We are always happy to assist you.

Shipment tracking

You will be emailed as soon as your order has left our shipping warehouse. You will also get an e-mail with a status of your order, a tracking number and a link to the online portal of our shipping partner.

Shipment partners

Scarf Designers are collaborating with known and trusted delivery partners like DHL, UPS and TNT to ensure timely delivery of our products.

Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It also must have the brand's paper label attached to a product.

Sale items are non-returnable.

To complete your return, we require a receipt or proof of purchase.

Please send your order back to the manufacturer to the following address:

Scarf Designers

Briesestr. 42

16321 Bernau

Germany

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 15 working days.

If you have any questions, you can always contact us at info@scarfdesigners.com.